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Thursday, 24 September 2026
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Thursday, 24 September 2026
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Thursday, 24 September 2026
Sun FM Gossip
ADOBE ACCIDENTALLY DELETED USER'S PHOTOS IN LATEST LIGHTROOM UPDATE
Friday, 21 August 2020
For the past two days, photographers have been writing in panic across Twitter, Reddit, and the Photoshop feedback forums. They’d downloaded Adobe’s latest update for Lightroom’s iOS app, and their photos and presets have suddenly disappeared. Adobe has now confirmed the issue, and it’s also said that the data is gone for good.
“I’ve talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable,” Reddit user said, who mentions they’ve lost over two years’ worth of photo edits.
“This is literally the worst,” tweeted another customer, who states they’d lost not only 800 pictures but hundreds of dollars worth of paid preset.
Adobe representative Rikk Flohr admitted and apologized for the snafu in a forum post yesterday. According to Flohr, the company has released another update “to prevent this issue from impacting additional customers.” However, the photos can’t be recovered, according to Flohr. The new update won’t help anyone who’s already been affected.
“We sincerely apologize to any customers who have been affected by this issue,” Flohr wrote.
Adobe has since released a statement, which largely repeats Flohr’s comments. The statement clarifies that the issue specifically affected Lightroom mobile users without an Adobe cloud subscription, as well as subscribers with photos and presets that hadn’t been synced to the Adobe cloud at the time of the update. The company also noted that some customers might be able to recover their data from iPhone or iPad backups.
“I’ve talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable,” Reddit user said, who mentions they’ve lost over two years’ worth of photo edits.
“This is literally the worst,” tweeted another customer, who states they’d lost not only 800 pictures but hundreds of dollars worth of paid preset.
Adobe representative Rikk Flohr admitted and apologized for the snafu in a forum post yesterday. According to Flohr, the company has released another update “to prevent this issue from impacting additional customers.” However, the photos can’t be recovered, according to Flohr. The new update won’t help anyone who’s already been affected.
“We sincerely apologize to any customers who have been affected by this issue,” Flohr wrote.
Adobe has since released a statement, which largely repeats Flohr’s comments. The statement clarifies that the issue specifically affected Lightroom mobile users without an Adobe cloud subscription, as well as subscribers with photos and presets that hadn’t been synced to the Adobe cloud at the time of the update. The company also noted that some customers might be able to recover their data from iPhone or iPad backups.